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title: Tenants Deposit Refund
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HomeInZagreb collects your bank account details solely to facilitate the deposit refund process and, where necessary, to provide the relevant payment details to the landlord.

If the deposit is held by the landlord, the landlord is solely responsible for deciding the refundable amount, approving any deductions, determining the timing of the refund and completing the payment. HomeInZagreb does not hold or control these funds and is not responsible for the landlord’s decision, payment or any delay in the refund.

If the deposit is held by HomeInZagreb, we will process the refund only after receiving the landlord’s explicit approval and only for the amount approved by the landlord. HomeInZagreb does not independently determine the refundable amount or decide whether any deductions apply.

Therefore, all questions and communication regarding the refundable amount, deductions, approval status or timing of the refund should be addressed directly to the landlord. HomeInZagreb does not participate in disputes, negotiations or discussions between the tenant and the landlord concerning the deposit, deductions or the amount to be refunded.

The purpose of collecting this information is to make the refund process easier and more efficient. It does not constitute a guarantee that the deposit will be refunded in full or within a specific period.