Infobip - Customer Success Internship

Infobip is a global leader in omnichannel communications, helping brands create meaningful relationships with their customers, at scale. Since our beginnings in 2006, our mission has been to provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.

Through our worldwide network of over 600 direct carrier connections, we reach more than 7 billion people and things. Our local presence, of more than 70 offices across six continents, enables us to react faster, support better, engage more, and offer tailor-made solutions; creating communications solutions of the future with our clients.

Do you want to be part of a force that keeps our customers satisfied, provide 24/7 world-wide support, solve and prevent any technical glitches?

Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates.

If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success Intern.

Responsibilities:

- Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
- Building strong relationships and generating new business opportunities for the Infobip sales team.
- Educating the customer base on the nuances of the product to unlock value
- Finding ways to increase user adoption/activation
- Actively suggesting how to improve UX on Self Service
- Retaining current customers and analysing their consumption
- Having an excellent overview of business, competition, and latest industry trends
- Engaging and collaborating with different teams to optimize Selfservice workflow
- Creating flows and resolving frictions in Selfservice by working closely with Product team

Requirements

- Currently pursuing a bachelor's or master's degree in Business, Administration, Economics, or a related field and you can work full time.
- Or you have just finished college and looking for a first job in your degree profession.
- Strong analytical and organizational skills, with a systematic approach to problems.
- A proficient user of Excel and highly fluent in English, both spoken and written.
- Proficiency in any additional language is considered advantageous, especially in French, Spanish, or Portuguese.
- Interest in working with multi-divisional, multi-geographical customers
- Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities
- You have ability to work independently and as part of a team.

If working in cross functional team on strategically important product sounds inspirational to you, join us and help us shape the future of Customer Success team.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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Infobip: Customer Success Internship

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