Infobip - Customer Support Internship

Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!

Do you want to be part of a force that keeps our customers satisfied, provide 24/7 world-wide support, solve and prevent any technical glitches?

If you are a graduate student or have just graduated in the field of engineering, technology & applied science looking to gain practical experience in a real global IT company standing behind a solution that reaches 70% of Earth's population, join our Customer Support apprentices and get a chance to land your first job at Infobip!

Our Custom Support Apprenticeship starts in October 2023 and lasts 1 year. This Program will open up a world of possibilities!

If you join this Program, you will have an extraordinary opportunity to work as a part of Infobip world-class Customer Support team. You will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our Platform.

At the same time, you will be able to learn about many different technical topics and grow your troubleshooting mindset. Since we are in the middle of many processes and departments, you’ll have an opportunity to interact with both technical and business teams, picking up the best of both worlds and sharpening many of your skills.

The size of our Platform and Product portfolio guarantees there are continuous learning opportunities. Our international and multi-cultural environment, where Customer Support teams reside in more than 10 different offices brings additional value, fun and ability to really experience how is it to work in a Global Team and support Global Customers.

We have an awesome plan for you:

- You will go through our onboarding program where you will learn about our products, solutions, and business.
- You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations.
- You will learn how to give clear and accurate information to clients in minutes.
- You will learn how to find workarounds when issues appear and can understand client needs.
- You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset
- You will help with improving internal processes, customer experience and the quality of service we are providing.
- We'll show you how complex business is conducted in a simple way and how to navigate in 3700+ employee company.
- You will get a glimpse of the future career in the Tech space.
- You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you.

Requirements

- B.Sc., M.Sc. or a graduate engineering, technology & applied science student with no professional experience, we are here to give you experience!
- You aim to be an engineer who understands both technical and business sides of IT solutions
- Fluent in Croatian and English
- Able to work in Zagreb or Vodnjan

What's in it for you?

- Possibility to land your first job – Every apprentice that is selected for the program will have a chance to get a permanent job offer at the end of the apprenticeship, based on their performance and business needs.
- Paid program – Our Apprenticeship is a paid program.
- Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
- Learn as you grow – You will learn through practical work on your project and get continuous feedback from your mentors, helping you improve and progress.
- More Infobip benefits If you join us after the apprenticeship – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

Start your career with an experienced mentor, structured lectures by experts, quality team work and friendly and helpful coworkers. We are excited to meet you!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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Infobip: Customer Support Internship

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